Every appointment is intentionally reserved and thoughtfully prepared. These terms govern bookings, cancellations, payments, and the level of care we provide.
At The Skin Lounge, every appointment is intentionally reserved and thoughtfully prepared. These terms are in place to respect our clients, our practitioners, and the level of care we provide.
By booking an appointment, you agree to the following terms. Please read each section carefully before your visit.
A valid credit card is required to book all appointments.
A valid credit card is required to book all appointments. First-time clients must secure consultations and treatments with a card on file. Appointments are confirmed once booking is completed.
Consultations are reserved, in-depth sessions. A $50 deposit is required to book a consultation. If you attend and book a treatment, the deposit applies toward the service cost. If you attend only the consultation, the deposit is kept as the fee. No-shows forfeit the deposit. Consultations are required prior to advanced or corrective treatments.
Requires 24 hours notice to cancel or reschedule. Before 24 hours: no charge. After 24 hours: 100% of the service fee is charged. No-shows: 100% charged.
Microneedling, Plasma Pen, SkinTite, Jet Plasma, and all advanced treatments require 48 hours notice. After 48 hours: 100% of the service fee is charged. No-shows: 100% charged.
When a 100% charge is applied, the client receives store credit for the full service amount. Credit is valid for six (6) weeks from the date of issue. If unused within six weeks, the credit becomes non-refundable and is retained by the business.
Please arrive on time for your appointment. Late arrivals may result in a shortened service or forfeited appointment without price adjustment.
All packages and prepaid services are non-refundable and non-transferable. Prepaid services must be used within 12 months of purchase. Unused services expire after 12 months and are forfeited. Package appointments follow the same cancellation and rescheduling terms.
Gift cards expire 2 years from the date of purchase. Effective January 1, 2026, all gift cards follow this two-year expiration policy. Gift cards purchased prior to this date will also be honored for two years from purchase. Gift cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards cannot be replaced.
Payment is due at the time of service unless prepaid. We accept credit cards, cash, checks, Zelle, and Venmo. Cash or check payments receive a 3% courtesy discount. Credit card payments carry an additional 3% processing fee (charged through the booking system).
No gratuities or tips are accepted. All prices are flat-rate. Instead of tipping, we kindly ask you to send us a review. By clicking HERE.
Clients must disclose all medical conditions, medications, and relevant skin history. The Skin Lounge reserves the right to modify or refuse treatment for safety reasons.
Results vary by individual and lifestyle. No guarantees are made. We practice pro-age, regenerative skincare focused on long-term skin health.
Respectful behaviour toward staff and other clients is required. The Skin Lounge reserves the right to refuse service or terminate appointments for inappropriate, disruptive, or abusive behaviour.
We're happy to clarify any policy details or help you with your booking.